FragranceX
FragranceX Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FragranceX has 2.2 star rating based on 86 customer reviews. Consumers are mostly dissatisfied.
78% of users would likely recommend FragranceX to a friend or colleague.
- Rating Distribution
Pros: Range of perfumes, No live customer service representative available, Price of fragrance.
Cons: Poor customer service, No live customer service representative to speak with, No delivery.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
FragranceX has 2.2 star rating based on 86 customer reviews. Consumers are mostly dissatisfied.
78% of users would likely recommend FragranceX to a friend or colleague.
- Rating Distribution
Pros: Range of perfumes, No live customer service representative available, Price of fragrance.
Cons: Poor customer service, No live customer service representative to speak with, No delivery.Recent recommendations regarding this business are as follows: "Would not recommend this company no live customer service they returned my oder to sender no response.", "if you looking for trouble you on the right direction", "Go to the shop pay over counter", "I would not recommend this company,as I didn't receive my order or package and the seller doesn't accept legal responsibility for me not receiving it they have my phone number and address it's private rent my nabore was in , did not receive, the seller is blaming courier", "Answer the phone".
Most users ask FragranceX for the delivery of goods as a solution to their issues.
Review authors value the most Diversity of Products or Services and Discounts and Special Offers. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top FragranceX Reviews
"My order was returned"
My package was returned to the sender. I want my package resent to my address as soon as possible. Dara Gerson, 37222 Sabal Ave., Palmdale, CA, 93552. This was...
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Verified Reviewer
Can't see my order
I ordered and purchased goods before I signed up. I don't have a receipt number. Please note that money was taken from my account.
Preferred solution: A receipt from FragranceX
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The Worth experience
The worst experience, never ever use this service. Order did not come as full as I ordered and paid for.
The box was opened and half of the order was missing. It took me a month to wait for a result until they finished their investigation with UPS. Finally, after a 1.5 month fight, I didn't get my missing product, and they sent me a refund...
If you're looking for trouble, you're on the right direction... no more business with FragranceX.
Preferred solution: Apology
User's recommendation: if you looking for trouble you on the right direction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Stolen card details
Hi, thank you for reaching out. So far, I've responded to FragranceX's request to provide my bank statement and the last 4 digits on my card, so I did.
They responded that they've flagged the order as fraudulent, but since it has already been shipped, they're unable to cancel it at this time. They informed they will reach out to the courier to see if they can stop the shipment and have it returned to them. I have not heard from them since Friday. I would really need further information about the courier and the name of the delinquent individual who made the purchase, their email address, telephone number, home address - any information I can get to make a report to the customs officers.
I cannot afford to lose $1500.
I need it back in my account. I really hope this order returns back to FragranceX.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order was returned
My package was returned to the sender. I want my package resent to my address as soon as possible.
Dara Gerson, 37222 Sabal Ave., Palmdale, CA, 93552.
This was for my niece's birthday gift. Please, send it to me.
- Please send my purchase back to me asap
- Was returned to sender what happened
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kingstown, Parish Of Saint George
Reliability and accountability at its best
The credibility of this company is top tier. Customer complaints are handled with urgency and solved within a few days.
I would recommend this company! Vanessa is an asset.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Returned product not by the buyer
I would like a full refund for what I ordered as I did not authorize the return or two of the products reimbursed and sent back to me. This was good product I liked and that I was using for a good price.
I would prefer you guys stay reasonable and fair with keeping the price the same for Canadian customers. I can be reached at 647531****.
Please call and reach me between 9-5. Thanks!
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lancaster, California
Never recievedthe order I purchased.
More order was sent back to sender why really pissed off no customer service live I want a refund a.s.ap.
User's recommendation: Would not recommend this company no live customer service they returned my oder to sender no response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Notting Hill Gate, Royal Kensington And Chelsea
To let the company know that it's the consumer that gets it, not the seller or Courier,
I paid a company for a product, didn't get the product or my money back, they have a legal responsibility to the consumer, hence I will not recommend fragrancex, and not place any orders ever again
User's recommendation: Go to the shop pay over counter
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I want to know where my order is
I have tried calling many times, this used to be my favorite company, now there is no customer service at all. I ordered thousands of dollars from your site and I dont see effort to make me loyal.
I am in the perfume culture and have many friends. I have put in an order on the 8th and till today I dont see that my order even shipped, I used to get orders from you in three days at most.
Look at where we are now. Email: eng.mharidi@***.com
Order number: 6323****
Preferred solution: Deliver product or service ordered
User's recommendation: Answer the phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Notting Hill Gate, Royal Kensington And Chelsea
Joop package was not received at my address
Joop package was not received at my address. the seller is blaming the courier and not taking any legal responsibility they are suggesting theft. all I wanted was the joop
User's recommendation: I would not recommend this company,as I didn't receive my order or package and the seller doesn't accept legal responsibility for me not receiving it they have my phone number and address it's private rent my nabore was in , did not receive, the seller is blaming courier
Merced, California
Made the Order on 2/28/24 the order hasn’t been received!.
Where is my order?. Order placed on 2/28/24 you have my money, but you havent sent my order!.
If I dont hear from you I wii call mt Citti card and report fraud ! Telephone 209580****.
Address 3560 San Jose Ave Merced, ca. 95348 Kenneth E Stephenson
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
LOST PACKAGE DUE TO NEGLIGENCE.
I gave specific & crucial instructions on how my package should be delivered through numerous emails & even the words were printed "PUT IN A PARCEL LOCKER" but still it was thrown at the door unattended.
They sent me a picture of the package which was clearly printed on "PUT IN THE PARCEL LOCKER" left at the door.
It went missing & when I claimed they made me wait 2 months & told me they cannot pay because they couldn't access the parcel locker, they never asked the building superintendent they just threw it on the door. In my opinion the delivery guy should have been smart enough to know why the package was printed "PUT IN PARCEL LOCKER" & atleast take it back with him if he couldn't deliver it there.
I WILL NOT ORDER FROM THEM EVER AGAIN
- Extremely unreliable customer service
Preferred solution: Deliver product or service ordered
User's recommendation: UNRELIABLE CUSTOMER SERVICE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rhyl, Denbighshire
Resolved: Brilliant customer service
I made contact with FragranceX as I had not received a parcel after DPD said they had it. The customer service was brilliant; really helpful, even emailed me when the call was cut off!
I will be ordering again in the future, and this is solely based on the respect and courteous nature demonstrated by customer service team.
Thankyou! X
User's recommendation: I 100% recommend this service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Where's my order
Hello
So 2 weeks ago i ordered and paid for a bottle of Boss Orange for women and i am still awaiting for my order thus making me worried as its a Christmas Present.
I have requested the link for my account as i forgot my password and i haven't had a response from you ie sending me a link to change my password enabling me to log into my account and be able to track my order.
I would like to order again from you as you have scents i would like to buy but due to the non response i have had i am very concerned that not only i have paid for goods and not yet received them but also the customer service that i had had despite the emails requesting a link to change my password.
1) Can you please let me know where my perfume is?
2) Send me the link i have requested more than twice?
3) Put my mind at ease that i haven't been ripped off, my money basically hasn't been stollen
4) Doung the above so that i may be able to not only order again from you but letting me that you are a real company please?
Hope to get a response and hear from your company soon
Nervously Awaiting Your Response
Thanks In Advance
Lisa Thompson (UK)
- Was cost
- Not a good company
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful when considering ordering from this company as not only have they no record of me, they have lost my order, taken my money but I have NOTHING to show for it! The perfume was to be a Christmas present of all things. It's taken countless clicking on the link to reset my password and never received the link so unable to gain access to my account. I haven't heard anything from this company until TODAY its not good is it a company not doing what they are supposed to do?? Wheres my ORDER and WHERE HAS MY MONEY GONE???? As of 15.58 on 15th December 2023 I am still waiting to hear back from them. It is my belief I WON'T hear back from them nor will I get the PERFUME ordered and as for my MONEY will I think I will be fighting to get it back. DISAPPOINTED, UPSET, ANGRY thats just the tip of the iceberg as the saying goes. This experience has made me NOT wanna shop on line AGAIN
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Verified Reviewer
Resolved: Regarding my order today
It looks like it is being shipped to the wrong address and I would like to change that. It currently looks like it is being shipped to 155 Tuscany Valley Ln.
NW. and I have moved from there and my current address is 50 Valley Ridge point Northwest Calgary Alberta T3B5R7.
Preferred solution: The address changed
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
No order received
I don't have my order and you guys have my money order Aug 1st @ 1:14am or $ 56.86 you refunded $9.84 scent because you didn't have the jimmy choo i wanted I still have not received the other half of package. I'm very disappointed and would like my $45.95 refunded.
About
FragranceX is the company that was created to provide consumers with a large selection of perfume and cologne at the lowest prices. Its discount fragrance selection consists of over 9,500 brands of discount perfume, discount cologne, discount body lotion, and discount after shaves including many discontinued perfumes and discontinued colognes. All of the fragrances are 100% authentic designer brands. The company informs not to sell knockoffs or imitations. The top brands provide by the company includes Alfred Sung Perfume, Britney Spears, Burberrys Perfume, Bvlgari Perfume, Calvin Klein Perfume, Carolina Herrera, Christian Dior, Dana Perfume, Davidoff Cologne, Dolce & Gabbana, Elizabeth Arden, Kenzo, Lancome, Lanvin, Liz Claiborne, Lolita Lempicka, Paul Sebastian and many others. FragranceXFragranceX offers free shipping.
FragranceX is ranked 291 out of 2064 in Cosmetics and Personal Care category
USA, UK, Asia, Other
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